Frequently asked questions

At ATS Containers, we do our best to ensure our customer experience is as straight forward and easy as possible. If you have any questions concerning your storage container purchase or rental, please refer to our list of common questions below to find the answer you need.

Still need help?

Please contact a member of our team anytime at 1-866-846-0270 and we’ll be happy to assist you.

WHEN CAN I EXPECT TO RECEIVE MY CONTAINER?

As we have a large inventory of all types of shipping containers in our depots, we can typically process your order as soon as we receive it, and shipping is usually scheduled within a few days. Modified containers are the exception, as they are customized to the customer’s specifications and are subject to a production delay.

HOW MUCH SPACE IS REQUIRED FOR DELIVERY?

For a detailed description of delivery requirements and ground preparation, please click here.

HOW IS THE CONTAINER DELIVERED?

Shipping containers are delivered on trucks and the type of delivery truck will depend on the size of the container and delivery destination. Most shipping containers are delivered on tilt trailers. These trailers back into position and tilt the container down into the desired location without assistance. Click here for more information regarding delivery.

IS THERE ANY GROUND OR SITE PREPARATION NEEDED?

We ask that before taking possession of your storage container you consider the following:

-Door loading direction

-Ground preparation

-Site access

-Straight line clearance

For a detailed description of delivery requirements and ground preparation, please click here.

MY CONTAINER IS FROZEN SOLID IN ICE AND SNOW, HOW CAN I SCHEDULE A PICK UP?

ATS will not attempt to pick up the container if it is surrounded by snow or frozen in ice. This is to avoid dead run transport charges. The equipment can only be picked up if the container is completely accessible and not frozen to the ground.

WHAT IS THE MINIMUM RENTAL PERIOD?

The minimum rental period for all container sizes is TWO months.

WHAT TYPE OF CONTAINER MODIFICATIONS IS THE TEAM AT ATS CAPABLE OF?

Our expertise in shipping container modifications spans the course of many years. From simple modifications like paint jobs and decals to more specialized applications like rollup doors, electrical installations and insulation, our team will professionally convert any sea can for the purpose for which you need it.

Visit our Modified Containers page for a complete overview of the available container modifications.

WHAT IS THE PROCESS TO ORDER A CUSTOM CONTAINER MODIFICATION?

As with any great projects, it begins with an idea! From there, the custom container will begin its journey

WHAT IS THE CONDITION OF A “USED SHIPPING CONTAINER”?

All of our used sea cans are sold in cargo worthy condition, meaning they are wind and water tight as well as structurally sound. This is to ensure the safety of the contents you may store inside and of anyone handling the containers. For more information click here.

WHAT IS A “ONE TRIP” SHIPPING CONTAINER”?

The term “one-trip” container refers to any new shipping container which was manufactured overseas, mainly in Asia, and makes one trip from its factory to its destination city, in our case, any ATS location. Because shipping containers are not manufactured in North America, the container is as “new” as a shipping container gets. Please consult our “one trip container” page for additional information.

HOW ARE THE CONTENTS OF MY STORAGE CONTAINER PROTECTED?

Shipping containers are secure storage alternatives due to their robust steel construction, which is resistant to break-ins and harsh weather conditions. They also come equipped with secure locking mechanisms. For added security, consider adding a secure lockbox protecting the padlocks from tampering. Their durability and design ensure the safe keeping of your valuable items.

WHAT COLORS ARE YOUR CONTAINERS?

The majority of shipping containers are dark in color such as red, brown, blue or green. New container colors vary but our most commonly requested color is dark grey.

WHAT FORMS OF PAYMENT ARE ACCEPTED?

Payment terms for first time purchases are C.O.D. whereby our drivers will pick up the cheque upon delivery. We also accept Interac e-transfers or direct deposits prior to delivery.

READY TO GET STARTED?

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STILL NEED HELP?

1-866-846-0270